Privacy Policy

Effective Date: 23.11.2025

Valencia Car Rental ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you use our website www.valencia-car-rental.com.

1. Who We Are

Valencia Car Rental is an online car rental comparison and booking platform operating in Valencia, Spain. We act as an intermediary between customers and car rental service providers.

We are not the vehicle owner or direct rental provider unless explicitly stated.

Contact email: hello@valencia-car-rental.com

2. What Personal Data We Collect

We may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Pickup and drop-off details
  • Payment-related information (processed securely via third-party providers)
  • IP address
  • Device and browser information
  • Cookies and usage data

3. How We Use Your Data

Your personal data may be used for:

  • Processing and managing bookings
  • Communicating booking confirmations
  • Customer support
  • Improving website performance and user experience
  • Complying with legal obligations
  • Preventing fraud and ensuring security

4. Legal Basis for Processing (GDPR Compliance)

We process personal data based on:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests

5. Sharing of Data

We may share your data with:

  • Car rental service providers
  • Payment processing companies
  • IT and hosting providers
  • Legal authorities when required by law

We do not sell personal data to third parties.

6. Data Retention

We retain personal data only for as long as necessary to fulfill booking services and comply with legal and accounting obligations.

7. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, please contact us at: hello@valencia-car-rental.com

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

9. International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), appropriate safeguards will be applied in accordance with GDPR requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Email: hello@valencia-car-rental.com